Case Study – RewildKris Thain
This is a case study of Rewild A National Lottery Funded project for the community of North Lincolnshire who experience anxiety, stress depression or other mental health distress.
What were they?
Rewild run free workshops that the local community can attend. The current booking system was operated through Eventbrite. The booking itself was easy enough but if spaces became available due to cancellations there was no system in place to let people know other than through social media. People were also booking and not turning up.
To set up the workshops involved …
1. Create event in Eventbrite
2. Create social media campaigns
3. Monitoring who regularly failed to attend despite booking
4. Collecting various data to report to the lottery fund
5. Email back and forth if people wanted to cancel or needed directions
What were the goals?
We were tasked with simplifying and improving the booking system, improving communication and creating a cancellation process.
How did we help?
Firstly we built a WordPress website using the Bridge theme and WP Bakery page builder. Secondly we automated the booking system and improved communication. And third of all we created a new cancellation worfklow.
Bookings are now made using an online form which is embedded into the new website.
Using Airtable database we were able to collect attendee information and activate workflows such as cancellation processes, space availability, waiting list.
Zapier mail is used to send out a list of confirmed attendees to the workshop leaders and and volunteers. and confirmation of booking emails to attendees. Reports were also emailed to staff after the workshop to show attendance figures.
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